Patientell vs Lighthouse 360 (2026)
Full disclosure: we make Patientell, so yes, we're biased. Lighthouse 360 comes from Henry Schein One, the company that makes Dentrix. It's mainly a reminders and recall tool, and it's very good at keeping chairs full. Reviews are a side feature. For us, reviews are the whole job.
TL;DR
If you don't have automated reminders, confirmations and recall yet, get those first, and Lighthouse 360 is a safe choice on Dentrix. Fewer no-shows is worth more money than more reviews. If you already have that covered and want your Google reviews to grow, Patientell sits alongside it.
- Pick Lighthouse 360 if: you need reminders, confirmations and recall, and you want it from the same company as Dentrix
- Pick Patientell if: reminders are handled and you want more, longer Google reviews
- Pick both if: you like Lighthouse for reminders but its review requests aren't moving your count
Side by side
| Patientell (ours) | Lighthouse 360 | |
|---|---|---|
| Best for | More, longer Google reviews | Reminders, confirmations and recall on Dentrix |
| Price | Quote. No contracts, no setup fees. | Quote. Third-party reports put it around $329–$399/mo. |
| Contract | None | Ask your rep |
| Connects to | Dentrix, Dentrix Ascend, Dentrix Enterprise, Open Dental, Oryx, Eaglesoft, Denticon, Curve Hero, eClinicalWorks and many more. | Made by Henry Schein One, the company behind Dentrix. Works best with Dentrix; supports other PMSs. |
| Review sites | Google and others | |
| Also does | Reviews only: automated review texts, QR at checkout, AI reply drafts, multi-location dashboard | Reminders, confirmations, recall, two-way texting, online scheduling, forms |
Where Lighthouse 360 is better
- Reminders and recall. It's what Lighthouse is known for. Fewer no-shows and more recall visits are worth more to most practices than reviews, and Patientell isn't a reminders or recall system.
- One company. Henry Schein One makes both Dentrix and Lighthouse 360, so there's one company to call when something breaks.
- It's everywhere. It's one of the most widely used dental communication tools in the US, so your team may already know it.
- It's more than reminders. Two-way texting, online scheduling and forms come with it. Patientell is reviews only.
Where Patientell is better
- Reviews are the product, not a checkbox. Our patent-pending flow is built to get patients to finish a detailed Google review.
- It's newer. Some Lighthouse users say the product hasn't changed much in years. Patientell was built recently, around how patients actually leave reviews on their phones.
- Custom questions per location, so reviews mention the providers and services you want to be known for.
- No contract, no setup fee.
- Review depth. In the one practice we've published, switching to Patientell from a large review vendor meant 2.1× more reviews per month, reviews 2–10× longer, and 12× more mentions of staff by name. That's one practice, not a study, and we don't name the previous vendor, so don't read it as a benchmark against anyone on this page. See the data.
Can you use both?
Yes, and on Dentrix that's a natural setup: Lighthouse 360 handles reminders and recall, Patientell handles reviews. Turn off Lighthouse's review requests so patients only get one ask.
What we'd do today
- Check your no-show rate. If it's a problem, fix that first. It's worth more than reviews.
- If you're on Lighthouse 360, look at your last six months of Google reviews. Growing and detailed? Keep what you have.
- If the count is flat or the reviews are one-liners, ask us for a demo on your Dentrix setup. We connect through a direct on-prem agent.
Questions
Does Lighthouse 360 send review requests?
Yes, it includes reputation features alongside reminders and recall. How well they work for you is easy to check: look at your Google review count over the last six months.
Is Patientell made by Henry Schein One?
No. Patientell is an independent company and an authorized Dentrix integration vendor. We support Dentrix, Dentrix Ascend and Dentrix Enterprise.
Can Patientell replace Lighthouse 360?
No. Patientell isn't a reminders or recall system. Keep the tool that keeps your chairs full and use Patientell for reviews.
Can we only send review requests to happy patients?
No, and you shouldn't want to. Google's review policy says businesses must not selectively ask happy customers for reviews (called review gating), and the FTC's 2024 rule on consumer reviews cracks down on suppressing negative ones. Ask every patient. Any vendor that offers to filter unhappy patients away from Google is putting your profile at risk.
Where do Patientell's numbers come from?
One real dental practice that switched to Patientell from a large review vendor: 2.1× more reviews per month, reviews 2–10× longer, 12× more staff mentions, and 82% fewer one-star reviews year over year. It's one practice, not a controlled study, and we don't name the previous vendor. See the full data.
Try Patientell
Patent-pending review system for dental practices. Works with Dentrix, Open Dental, Oryx, Eaglesoft and many more. No contracts, no setup fees, live in under 24 hours.
We checked prices and features for every product here in October 2026. Most of these vendors don't publish prices, so ranges come from third-party reports. This stuff changes constantly, so confirm with each vendor before you sign anything. And we're not your lawyer or compliance officer.