Patientell for Open Dental
Patientell connects to Open Dental directly through Open Dental's API. Your appointments flow into Patientell, and every patient gets a review text after their visit, without anyone exporting lists.
TL;DR
A direct API connection means no middleman between your Open Dental database and Patientell. Approve access once, and review requests run on their own after every appointment.
- How it connects: Direct, through Open Dental's API
- Setup: Live in under 24 hours
- Contract: None, and no setup fee
At a glance
| Patientell + Open Dental | |
|---|---|
| Connection | Direct, through Open Dental's API |
| What it reads | Your appointment schedule and the contact details needed to send review texts |
| Setup time | Under 24 hours |
| Contract | None |
How it works
- Approve access in Open Dental. We walk you through enabling API access for Patientell.
- Your schedule flows in. No exports, no spreadsheets.
- Patients get a review text after their visit, timed to when they're most likely to respond.
- Reviews show up in your Patientell dashboard, with AI-drafted replies for your team to approve.
Before you connect
- Have an Open Dental admin on the setup call. Someone with admin rights will need to approve access.
- Privacy. Patientell is designed not to handle protected health information. We use the basic contact and appointment details needed to send review texts. See our privacy policy.
Comparing review tools for Open Dental? Read our honest guide: the best review software for Eaglesoft and Open Dental practices, including when a competitor is the better fit.
What we'd do today
- Find out who has admin rights in your Open Dental setup.
- Book a setup call with us and bring that person.
- Read your last 20 Google reviews so you have a before number to compare against.
Questions
Is the review experience the same as on Dentrix?
Yes. Same review flow, same dashboard, same AI reply drafts. Only the connection to your practice software is different.
Which other systems does Patientell support?
Dentrix through a direct on-prem agent and Oryx through a cloud report sync. Patientell also supports Eaglesoft, Dentrix Ascend, Dentrix Enterprise, Denticon, Curve Hero, eClinicalWorks and many more.
Can we only send review requests to happy patients?
No, and you shouldn't want to. Google's review policy says businesses must not selectively ask happy customers for reviews (called review gating), and the FTC's 2024 rule on consumer reviews cracks down on suppressing negative ones. Ask every patient. Any vendor that offers to filter unhappy patients away from Google is putting your profile at risk.
Is it safe to reply to patient reviews?
Yes, but never confirm that the reviewer is a patient or mention their treatment, even if they did first. HHS has fined dental practices for revealing patient information in review replies. Keep it to "Thanks for the kind words, we're glad you had a good experience." Whatever AI reply tool you use, including ours, have a human read every draft before it posts.
Try Patientell
Patent-pending review system for dental practices. Works with Dentrix, Open Dental, Oryx, Eaglesoft and many more. No contracts, no setup fees, live in under 24 hours.